Thompson Vision Care - Greenbelt, Maryland

Cruz R.

Muy mal servisio

Nana R.

I just moved here from Florida and had it’s the first time I have vision insurance in a long time. So I was shopping around and came across Thompson Vision Care for a checkup and I had a wonderful experience. Dr. Thompson (the father) was extremely knowledgeable, and I had a speedy appointment. I didn’t feel like anything was left out and there was no wait time. Overall, it was a pleasant experience for a newcomer like me. Thank you Thompson VisionCare!!!

Brittny K.

Dr. Thompson is so precise and meticulous when it comes to my eyes and I personally take this is a good thing. I love that she's so particular when it comes to the healthiness of my eyes. After all, we only get one pair of them. They have such a huge variety of glasses to choose from. I'm absolutely in love with that. Dr. Thompson also is very engaging and personable with me and I greatly appreciate that. I may only see her once a year but I greatly appreciate it and everything her office does for us, she's phenomenal. So elated I found someone with a genuine passion for their job. Thank you Dr. Thompson, see you next year. 💖💜

Frederick C.

I had a great experience here. Dr. Thompson (the father) was very friendly and knowledgeable and explain everything clearly. The staff worked with me quickly when I wanted to make a change in my new lenses.

The only downside I can think of is their billing department. I had an issue that was confusing and seemed to be in conflict with what I understood regarding my insurance, but there is not an option to speak to someone in billing. The employees could only email the person from billing and it took her awhile to get back before resolving the issue. However, I feel that's more of a knock on the billing department than the practice. I'd still recommend this place.

Nicki V.

Been coming here for years and always love the great conversations with Doctor Thompson. He really knows his stuff! Always gives me some good eye vision insight, advice, and tips and tricks. Been to several doctors, but he’s definitely the most knowledgeable of them all.

Moo J.

I've been wearing glasses for 15 years, and I've never come across such a lousy place. They slapped me with an extra $250 on top of what my insurance covered, making it a whopping $666 for a pair of prescription glasses. But get this, after I forked over the cash, I went online and found out that the frame costs only $70! Yet, they had the nerve to charge me a whopping $333 for it. And to make matters worse, the frame itself is messed up, just like you can see in the picture. But wait, there's more – the prescription they gave me was totally off, so I had to go through the hassle of redoing the test and waiting around for a grueling two weeks before they finally handed me the glasses. Save yourself the trouble and cash, and find a place that knows what they're doing!

Agnes E.

Dr. Gerald Thompson is amazing! He is an expert in his field and has such great patient care. He remembers you, is engaging and so knowledgeable in his profession. Love coming to see them! My only issue is the price for glasses. Don’t get me wrong I’ve worn glasses since elementary school and know the struggle of paying $400+ each year but now with online vendors offering cheaper glasses it’s hard rationalizing that now at any brick and mortar shop.

Nene A.

Great doctors but poor customer service among staff. I have been going to Dr. Thompson for years now, and she's now even my daughter's eye doctor. As much as we love her the staff at the eye care center are the complete opposite. I ordered glasses through them, had to come back because it was off. It's always hard to find a time on Saturdays to go there as we live in Silver Spring and we always have something going on on Saturdays. Well anyway, since my glasses needed adjustment and the insurance company said they can take care of it, it has been weeks and they always promise to call back, the first time was to update me if the insurance was going to take care of the re-do of my lenses, which they never do. I had to call again today, but they have not received the glasses back and they always say "well call you" and I really don't trust that. I have been waiting to get these glasses as I can't wear contacts during allergy season. Their customer service is subpar. I wish they value their customers more. I'll continue to see Dr. Thompson but order contacts or glasses somewhere else for sure.

May 30, 2018 Review Update:

Just wanted to thank Dr. Thompson for making sure that I get a call for updates about my glasses. They gave me a loaner and have already picked it up a few weeks ago. They also just called me that my replacement lenses have already arrived. I just need to go in for them to put it on this weekend. Updating my review to reflect improved service.