Rusty Chandelier - Chester, California

E. R.

What could be better than an old-fashioned soda fountain? The staff were helpful, pleasant, and made us delicious treats. There's a wide variety of unique gifts to shop from with something in all price ranges.

Cooper M.

Super friendly and homely! Store is very clean and a ton of really unique signs, clothing, seasonal decore etc… and…. My favorite part; the ice cream/coffee bar!

I’ve been coming to this small shop since they’ve opened and will continue to support them.

Chocolate Malt shake 10/10
Butter Pecan shake (seasonal) 10/10

Service was impeccable with heart to heart conversation. GO SUPPORT THE SMALL TOWN businesses! I want to see them stay in business.

Dana M.

Good place to get ice cream or a real malted milkshake! Huge selection of gifts and toys and decor; but they also have an ice cream counter.

Kim A.

I gave you three chances to redeem yourselves, but to no avail. Very rude people that run/own your business. I will never go back! Recently my aunt was in town a had commented how rude the people were in your store. I forgot to warn her about your store, so she found out the hard way. She also will never go back to your store. I suggest you chance your attitude if you want to stay in business.

Katie D.

We’ve been visiting this soda fountain for nearly 50 years, first as Lassen drug co, then Lassen gift co, and now as the rusty chandelier. Change can be hard but they have done a great job preserving the heart of the soda fountain. Ask about the wood on the walls, it’s a lovely full circle story. The merchandise is cute and charming and elegant. They’ve made the space feel so open and warm with a table to sit at, chairs and couches- it’s a fabulous continuation of one of my favorite lake Almanor spots!

mauricio R.

We recently visited this coffee shop for the second time, hoping for a better experience than our first visit. Unfortunately, our expectations were not met. Upon entering, we were disappointed to find that no one greeted or welcomed us . This lack of acknowledgment made us feel unwelcome right from the start.

To add to our disappointment, the barista immediately began informing us of the items that were not being served that day. While I understand that menu limitations are sometimes inevitable, the way it was conveyed to us felt negative and almost as if we were being scolded for coming in. As a paying customer who genuinely wants to support local businesses, it can be quite frustrating to be treated as a burden rather than a valued customer.

Customer service plays a crucial role in any establishment, especially in the service industry. It is essential for businesses, particularly local ones, to create a warm and welcoming atmosphere for their customers. Sadly, this coffee shop fell short in this aspect. I believe that a simple greeting and a friendly attitude can go a long way in making customers feel appreciated and eager to return.

While I understand that every business has its off-days, it is disheartening to have a consistently underwhelming experience. As a result, I am hesitant to give this coffee shop another chance in the future. I hope that they take customer feedback into consideration and work towards improving their overall hospitality and customer service.

The M. M.

Staff is friendly and knowledgeable. Love their matcha latte, it’s the only place in town to get one! My favorite spot to stop in when I’m visiting family in the area. Grab a latte and go sit by the lake and listen to the ducks!

Kim M.

We have been coming to Lake Almanor for 15 years and love this place for shakes and malts. Got to check out the new store today... Its super cute and the workers are all friendly and helpful. Unfortunately we got to experience a real life "Karen". I felt so bad for the young lady working the counter. She was very patient with a rude lady.