Pierce Furniture - Scarborough, Maine

Kelly C.

Pierce Furniture’s customer service is truly exceptional! Every time I call them they have gone above and beyond to help me, whether it was matching a finish when ordering a desk to match our existing furniture or picking the perfect outdoor set that is low maintenance and has aged beautifully. High quality furnishings and amazing service. Most recently I called them because our movers couldn’t get our Stickley sleigh bed apart to move it from one bedroom into another. While we are Pierce customers, we aren’t even the ones who bought this bed - it was purchased from Pierce in 2004 or 2005 by a previous owner who sold us the place furnished. With a new bed arriving the next day, I called Pierce in a panic and Julie went above and beyond to help me figure out what bed I had and how to disassemble it. Multiple emails and phone calls, all for a bed someone else purchased 20 years ago, because I needed help and had a deadline to get it apart. Pierce doesn’t just sell high quality furniture that lasts for multiple owners, they also are quality people. Truly grateful and will definitely buy from them again!

MK B.

We had a very positive experience ordering from Pierce Furniture, especially with Cheryl's help. I called her from our 2nd home on the West Coast and said we were looking for a mid-June delivery in Conway, NH. No problem. We purchased the Polywood 7 piece dining set for outdoors in grey and it is gorgeous!!

When delivery was going to be a bit delayed scheduling phenom Beth made some calls and got the set here in time for our dinner party ~ so sweet and efficient. The delivery kids were so sweet however they were so quick, when I went out to give them a tip they were driving away ~ sorry about that.

I HIGHLY recommend Pierce Furniture!!!

Malina P.

Cheryl!!! Cheryl is amazing. She's professional, helpful, and spent time helping me decide between 3 very different options. This is my 2nd purchase from Pierce and with Cheryl. My purchases were probably small compared to many other, but the quality of the products are worth saving for something special.
So, why the 1 star? The owner is dismissive of customers and his staff alike. One of his employees asked him a question in order to assist a customer. He made zero eye contact and appeared frustrated and put out. I sure hope he adjusts his approach quickly.and embraces the notion that your staff are funding your retirement. Treat them in a way that empowers and rises them up.

Cody C.

Great experience! Fred was our salesperson and he could not have done a better job. We had a few questions about color options and he made himself available to show us the options in person. We ordered an outdoor sofa set and Fred kept us in the loop along the way - When it was shipped, when they received it and when it would be delivered to our house. Fred's customer service is top notch. We will definitely be ordering more through Pierce!

Suzanne H.

I was in town from PA visiting for the weekend. I had been working with a store 3 hours from my home on new family room furniture and had just found out there was an issue with a leather I had chosen. So while I was in the area I decided to see if there were any stores which carried the same brand so that we could view other options. I explained all this upon entering so that the associate was aware I was not a potential customer.

Lyndsey could not have been more gracious or helpful! She was knowledgeable and informative without being overbearing. She was generous with her time and very pleasant to work with. I was very impressed with the entire experience.

Patricia C.

I was in desperate need of furniture for a new house and couldn’t find anything when the stay at home order was relaxed. Julie found the perfect floor sample pieces (on sale) and they arrived a few weeks later. Julie is knowledgeable and very helpful — I would be sitting on boxes if it wasn’t for her!

allen80602

Great experience. We had a cushion issue with our very expensive couch and Larry (owner) personally came out to inspect and made things right at their expense. Who could ask for better customer service?

Ken G.

Pierce Furniture is the real deal - great, knowledgeable staff and an incredible selection of beautifully made furniture. Ordered a dresser and will be returning for a rug.