Otometric Labs - Long Beach, California

Grace M.

I called a few minutes before they were about to close and they still took me and my broken TV in! They quickly diagnosed what was wrong with it and had it ready for me the very next day. I had a great experience!

Todd M.

Great service. Had some work done on my mother board. They checked it out and the battery was dead. The tech soldered in a new battery while I waited for about 30 mins. Great price as well. Will definitely come back.

Tina T.

Wonderful, honest and trustworthy service at very reasonable rates. I dropped my cell face down on a rough cement sidewalk (without case / cover!) and the screen cracked in a million pieces. I called and was quoted the best rate out of 5 places. The gentleman who helped me, Lu, ordered a new screen, and took time to tape up the broken screen so it wouldn't cut my fingers. Who even does that anymore? I was very impressed. I was still able to use my phone while waiting for the part to ship. When it came in, I got a call and dropped it off and went to lunch. Came back in a couple of hours (that's not how long it look for the phone to be fixed, I just took a longer lunch), and my phone was like NEW again.

The store itself can be a bit claustrophobic as it is filled with many TVs waiting to be fixed. That to me just means there are lots of happy customers (including me). Just don't judge a book by its cover, so to speak. If only I could give 100 stars. Highly recommend.

The D.

I called 5 other shops and they either refused to discuss repairs, said it would take 4 weeks to 6 weeks, or said outright, can't be done. Anthony answered the phone and said bring it in. I did! My Canon G7X was fixed in 10 minutes. Thanks for the great price guys!

M M.

Well... Where to begin!

awesome awesome awesome!

Lu came to my house (same day) fixed my television and gave me a GREAT price!! he was super friendly and very respectful. I would recommend this place in a heart beat!
for sure he will get another phone call soon.
My refrigerator is almost giving up 🙂

K J.

ZERO STARS!!! This guy had my laptop for 10 days, and still wasn't fixed. Then, he lost a piece of my laptop, and the hard drive that was removed. I gave this place the benefit of the doubt, and I shouldn't have. The store is crowded with a bunch of JUNK. I bet he lives on the property in the back. Incompetent, unprofessional, clueless, rude. No need to say more. He did promise that he would order the piece and send it overnight. If I don't receive it, I will be calling the police and filing a theft report. Do NOT give this place your money!!! THIEVES!!

Fred E.

Sure this place is crowded with stuff in various states of repair, but isn't that a good sign, that he's got lots of business or perhaps people that have stiffed him and not come to pick up the repairs he's already done? In my case, my 50" Plasma HDMI inputs got fried due to a short in the cable, which involves replacing the motherboard. I called 3 different places and got pretty much the same answer, can't get the motherboard or the replacement could cost $250-$400 buck depending on how badly damaged the core is plus $150 for labor. That was pushing my threshold for repair/replace decision as I can replace the 5 yr old 50" plasma for $1000 or less. Well, I call Otometric Labs, he says take a photo of the rear input panel and bring it in. He then looks it up on the computer and says, he can get the motherboard and will come out to the house to do the repair (it's a hassle loading up a 50' Plasma TV in the car, taking it to his shop, ect) for $100 deposit (to order the part) and another $250 at completion. I say OK, and a week later, he's got the part, comes out to the house to replace the motherboard and all is fine for the total of $350. The guy that took care of me was named Lu (Chinese dude), very nice and knowledgeable. I recommend him for flatscreen TV repairs.

Jaime S.

This is one of the worst TV shops. their service is very sorry took them a whole week to check it.never check it and they still charge me the service fee $35.. if I never checked up on it will still set there for months They straight lie in your face to make things short I picked it up and took it to Dell's TV shop in Long Beach..A real shop. So if you're looking for a new storage for old TV that you dont want that's the place to take it to...OTOMETRIC LABS..SORRY!