Mediacom Communications Corporation - Clearlake Oaks, California

D L.

Everything has been great up until a technician came and stopped our Internet. When I called they checked everything and came down to it being the technician, and that they unplugged us on accident. Ok no problem, but when I get a service date they make me wait over the entire weekend and Monday because they are backed up. We didn't miss a payment or anything like that and we have to wait!!

Erin L.

There is not many choices of internet in this area...This works well when it works. BUT...THEY CONSTANTLY HAVE UNSCHEDULE MAINTENANCE OUTAGES. OR REPAIRS DURING THE DAY WHEN I NEED TO USE THE INTERNET FOR WORK. It is very frustrating, and have complained. I hope this MAJOR ISSUE results in doing maintenance later time in the day. Maybe after 5 or 6 p.m.

nancy S.

Media scam - don’t do it ! I work from home and lost thousands of dollars because of this company and there outages … they they told me it was due to the hurricanes in Florida while I’m in California. They’re excuse was they’ll send a technician out in one week , unacceptable. Another one told me that they did an upgrade in our area and there’s going to be several more outages before they can get fixed, I work from home and it’s imperative that I have a good Internet. These outages cost me thousands of dollars and they offered me a $50 credit ! horrible service horrible company ! go to starlink ! I switched and have not had one outage ! They are going to keep losing customers as they should !

Jack G.

Mediacom is the worst internet provider I've ever had and I've lived in multiple states using many different providers. I've even had better wifi living in a Marine Corps barracks in a diffrent country using the free wifi. You would get a better wifi connection if you wrapped a kite in foil and wired it to a modem. If you don't have mediacom and want to experience what having mediacom is like just burn 120 dollars every month. I have no clue how a business can get away with charging so much and delivering literally nothing. Their internet drops for no reason at all at random times throughout the day or it will just shut off for days. Their tech support is absolutely clueless and will always try someway to make it your fault. Not to mention why does it sound like every tech support agent is stuck in a wind storm, it's like there trying to give tech support while skydiving. After being told today I won't have internet for 1 week because they don't have any appointments I've finally order Starlink, I can't wait to be finally done with this joke of a business.

Matthew G.

I live in the Riveara and the service you have provided has been in and out for a month, it has caused my son with special needs much distress. I pay alot of money for the "fastest" internet that never works. I feel as if you have taken advantage of a community with little options, overcharged us, then underdelivered to say the least. Just be honest, say you enjoy robbing us and there is not much we can do because we get no cell service either.

Bryan

Solution: Ordered Starlink on the 2nd, it was here on the 4th. it's 1/3 the speed, but it's enough for me to do all my work, gaming and streaming for my household. Mediacom - get it together. I'm on a pause-able plan with Starlink, help me pause that, it's ridiculous that I can't rely on your service in 2024.

Problem: Mediacom was great until they started this top-end upgrade that has made the internet almost as unreliable as Hughesnet. (Barely works.) Even when it does "work", it's basically only downloads, the upload speed goes to 0.1 gb/s. I run a home business and I need the internet to work. It has been unusable for the last three weeks, I've had to rely on tethering to Verizon. These poor technicians keep getting sent out to us, but there's nothing to fix on our end, Mediacom needs to fix their infra upstream. Make this right.

Ronald Y.

Increasing service outages and basically being held hostage by the lack of accountability from this company. California PUC & FCC should be involved in resolution. ...... Update on 11/1/24: down again. How do I give zero or negative stars, anyone? Update 3/9/2025: Down again in the middle of live auto race. Fun.

YANKEE D.

After having our internet going out everyday for over 8 months, calling for months on end, finally got an answer. It may take MONTHS to fix. Just reduce the bills of everyone in this service area until it's fixed. You know it's not working correctly and won't be fixed for months. Then stop charging full price for internet that goes out EVERY SINGLE DAY.

FYI....Why does it go out every day close to 2pm? What is up with that?

Update, reached out and asked for a "supervisor" who is reducing our bill until the main line issue or "new construction order" and funding issue for the daily outages are resolved. Had to repeat this to several agents who didn't understand or refuse to extend a discount. ASK FOR A SUPERVISOR!