Lightopia - Costa Mesa, California

Greg P.

I, like others have noted, got hosed here. Bought a fixture, it showed up and was missing parts. Contacted customer service for a replacement and there was not one available. I was willing to take the same fixture in a different finish (black) which was available. A “vice president” contacted me and offered to charge me $500 additional dollars to replace the fixture that they shipped me without all the parts. And then ghosted me when I didn’t accept his offer to upsell me.

Take your business elsewhere.

Brooke L.

Ordered a light which arrived open, in a badly damaged box, missing pieces, and evidence of use/scratches on the finish of the light. The manufacturer had to send replacement parts and the store never addressed the fact that they sent me an open used light.

Corey

We purchased a new outdoor pendant that came with a glass part. The glass arrived broken. We opened it a few days after their damage notice policy and they refused to assist in any way. We paid for a fixture that is unusable and their only offer is that we buy a new one from them. Very poor customer service. Shop elsewhere. There are plenty other retailers who sell the same products.

leslie M.

we ordered a chandelier, we were notified it would not be available for 2 1/2 months so we canceled it the second day. They said it was canceled. Three months later it shows up. And they cannot seem to figure out how to return it to them. It is the worst Customer Service I have ever experienced - ever. i'm not even sure if Grady O'Brien is a real person. If he is, he's the worst representative ever.

Michelle P.

Started with first when ordering my chandelier I spoke with Julian at the Costa Mesa location he placed my order over the phone. I remember specifically asking about their return policy because I was nervous about the size of fixture I was ordering. He reassured me multiple times that I could return it no problem if it didn’t fit. After waiting for some time I was looking for the estimated time of arrival and pulled up my receipt and noticed it was for the wrong color light, I called him back and explained him the situation. Asked to cancel the first one and reorder the correct color, he said sure I figured I’d be out of some time that I had waited but it’s not a big deal. Fast forward, I received the correct fixture a month and some change down the road. Then a few weeks after that I received the first light that was the wrong color. It was never cancelled and I was charged for a second chandelier costing $1,500+ It’s been over a month later I’ve had it and dozens of emails and phone calls later and they have only apologized for not having any update for me. They’ve told me they’re waiting for a shipping label for OVER A MONTH. Completely unreasonable after the sales associate made the wrong order then failed to cancel. Got the feeling after you make your purchase they just don’t care, they got the sale. I would like my refund.

brad A.

Loved the product but I loved their customer service even more. Ann Marie was super prompt and polite with addressing all my questions and concerns. Def will order from them again in the future. Than you for being so helpful!

Ralph N.

DO NOT USE THIS COMPANY, just horrible! Ordered 2 wall sconces and need to return them because transformer mounted on the outside of wall bracket, I have a shallow wall box on older home, just won't work! Called them I need to return, told me I have to wait for approval, no email received confirming return, no approval received, been waiting for a week, nothing! Complete BS. STAY AWAY!

Vera J.

I Absolutely love this place. Jessica is so sweet and knowledgeable. She is excellent at helping me pick out lighting (even when I have no clue what I want) I’ve used them 3 different times and every time I am extremely pleased. I’ve sent many of my friends also. Prices are fair and they have a great selection from many different vendors . Definitely check this place out for any of your lighting needs.