Huntingtown Automotive - Huntingtown, Maryland

LeeAnn J.

I am thankful to have been referred to Troy and Huntingtown Automotive over 10 years ago. Since then, I have also referred my father and brother. Troy will tell you exactly what you need to do and what is unnecessary. His honesty is very refreshing! The prices are also very reasonable! It is very easy to schedule maintenance appointments on the phone with Russell, but they will also work you in with car emergencies. Another one of my favorite things is to be able to walk the short path that Troy created to have coffee and a treat at the The Lobby coffee bar. I HIGHLY recommend Huntingtown Automotive!

Benjamin

I really love supporting small local businesses so I hate to have to write this review, but I feel like I have no choice.

We took my wife’s car here for multiple relatively minor repairs that were discovered while getting brake pads replaced. We went to pick up her car before the shop closed only to discover that the car had not been taken into the shop to be looked at. It is understandable to get backed up and busy, but we had a scheduled appointment and they did not contact us to let us know that it could not be finished. The car was dropped off the night before and the parts were ordered and in stock for the repairs. Strike one.

We rescheduled against our better judgment for another day in the future, and the work was completed, or so we thought. The oil change we asked to be done was not performed. Also, we were told that the tires (that were little over a year old) were worn on the car, and it was implied by an employee that it was most likely the driving style that wore them out. Great customer service. Strike two.

We ended up taking her car for an oil change (since it wasn’t done when asked for at Huntingtown) at a different quick lube spot. Upon inspection, we were told that there was a substantial leak by the valve cover gasket. Imagine our surprise because this was a repair that was supposed to be completed by Huntingtown. Strike three.

So we ended up having to make our fourth total trip to Huntingtown Automotive to get this finally remedied with an additional part that we somehow had to pay for.

All in all, our experience was a complete failure. Customer service, shoddy/incomplete repairs, having to pay for those missing repairs, and taking off three days from work instead of one leaves a very bad impression. Very unfortunate.

Edit to respond to the owner response: Your response is not accurate. We came once to fix the brakes the first time and scheduled a follow up on 6/4 to get the other items done. That is the day that nothing was done and we had to physically come to the shop to find out. The following visit was when the fan/gasket were replaced, and the last visit was when the gasket issue was fixed again. Four visits, two more than necessary, and one where nothing was done and we were not notified until coming to pick up the car. I would prefer not to go round and round about this, but I am not fabricating things.

Tim T. S.

Wife and I have been using Huntingtown Automotive for a long time, Troy has been the best mechanic that we have found. He’s very fare with his pricing and honest, if he doesn’t think it’s worth fixing he will let you know and then you decide if you want to have the repairs done. All of his employees treat your vehicle like it’s there own.

Cheyenne G.

If I could simply give more than 5 stars, I would. I took my car today for a last minute oil change before I drive to Indiana to visit family because no dealership could fit me in. I had a request for a replacement of a busted fog light, and dropped my car off this evening. They said it would be finished by morning. The price paid is literally half of any dealership. The kindness they showed me was above and beyond. Highly HIGHLY recommend servicing your vehicles here. I will be a customer of theirs from here on out.

Suzanne G.

Mechanics like this are what I love about being back in a small town, there were a few issues when doing some repairs on my truck, I’ve had issues in the past when dealerships have tried to swindle or take advantage of me, these guys were open and honest about things, I especially appreciated having things explained to me in a way I could understand. They will definitely have my business in the future, Troy & Troy were super helpful and patient with me!

William C.

Great first experience! Tire repair right before a holiday weekend. Troy and team were quick, thorough, and professional, and the cost was very affordable. Really appreciate his experience and his heart for service!

Stephen R.

I was having some problems with my 1999 Ford Ranger to the point where my wife didn't feel comfortable being it. Troy fixed it up with a solid alignment and new tires mounted. And now it's our smoothest riding vehicle that we own! I recommend this shop to anyone and Troy is a stand up guy. He goes above and beyond for his community.

Brian R.

If you need service on your vehicle and you DON’T go here then you have made a mistake. Maybe that’s a little over the top but not by much. Great service, honest and quick turnaround. Finding a mechanic you trust is hard. These guys fit the bill.