Fireside Hearth & Home - Elkridge - Elkridge, Maryland

D J.

I have received very good service today. Kevin is a technician that preformed maintenance on my fireplace. He was
strictly by the book in making sure my unit works as the company would want it to be. And he cleaned up after finishing.

Sarah K.

We used Fireside Hearth and Home in January when our wall remote wasn't working. We had bought our home this last summer and had also also wanted both fireplaces (both gas) checked for safety and cleaned up. The technician who came out to help was absolutely wonderful. He explained that the wall remote was never hooked up when the fireplace was installed so that job would require an electrician. He was very diligent and professional in his servicing of the fireplaces and getting them cleaned up. He helped fix the placement of the logs in the correct way that would allow for them to last longer and more efficiently use the gas. He gave me a lot of tips about our fireplaces and it was just nice to have great customer service as that seems very lacking all over these days. This will be my go to company for future fireplace needs!

-Thank you!

Pat Q.

Very happy with the technician that came to my house.
Took off his shoes😂 Laid down a covering for his tools. I greatly appreciated his honesty! I have never had my fireplace cleaned and my fireplace was not lighting or it would light and then go out. It wind up being a bad wall switch. He replaced it, clean up the fireplace and WaLa!!! Again I appreciate the honesty because I’m sure somebody could’ve said it was something different that would’ve cost a lot of money.
I was charge the cleaning fee and nothing more. I believe I purchased my fireplace from Fireside Hearth and Home almost 15 years ago and this was the first time I’ve had it serviced!
Best quality! Best service! Would highly recommend!

Patrick F.

We love the fireplace. Use it every night in the winter. We had a problem with a popping noise when the unit cooled down after turning it off and had to call for service. The service tech added a stabilizer bar to the unit and it solved the problem. Odd the manufacturer does not install that from the get go since the tech said it is a common issue. There was no charge for the service, just had to be home to let the tech in. Kevin the service tech was great. He was experienced, knowledgeable, and friendly and cleaned up well. Only other complaint was that the unit was installed when we were not home (contractors were here) and they mounted the controller case holder on the finished drywall. Thought it was odd they would do that without asking on location. Come to find out, when I got around to taking it down, there was a on/off switch box mounted in the wall behind the controller case but no actual switch, just the switch box. I don’t like the location of the switch box and now have to cut, patch and paint drywall to have it moved. The salesman should have explained the need for the switch and decided on a location as part of the contract paperwork. This would have avoided the issue.

Lauren M.

The technician that came out to my house was great. He first asked me exactly what was going on and then explain to me a couple things that could possibly be wrong. He then took his time and really examined each items/areas that could be causing our problems. When he was done with inspecting our fireplace he explain to me what he found. He did not see anything that would require a parts replacement (and I really do appreciate his honesty with that!). He discussed with me what pieces should continued to be monitored and when and/or if we should replace any items. After he was done looking at our fireplace, he made sure to thoroughly clean the glass, inside the fireplace, and the surrounding area. He was very kind and respectful the entire time.

James L.

The technician called ahead of time to let me know where we were on his schedule which was nice. He then called to tell us he was on his way. Once here he was very professional even showing us how to clean our fireplace in the future. I would highly recommend them!

Christopher F. (.

We love our Fireside fireplace in our new home. We had a slight issue getting the screen secured that was quickly and professionally repaired by George. George did an outstanding job teaching us how the system operated and provided outstanding service.

Robert S.

We have used Fireside since our we purchased home. I love the simple fact that I can count on them. They keep appointments, fair prices, do a great job and leave me with the feeling that they care about our safety. And the technician is a nice guy! I will use them again!