Fan Diego Ceiling Fans & Lighting Showroom - Rancho Mirage, California

Jon C.

Amazing help
Ana is great! Full of knowledge and great communication. Looks Amazing
Great with our kitchen cabinets. Easy to install.

Roland A.

I purchased a Minka-Aire / George Kovacs fan maybe 10 years ago. When the remote control failed to turn it on I contacted their support team. They were helpful and helped identify the model and told me the radio/motor controller was a still-available part, but they would not sell it to me directly. I had to buy it from one of their authorized dealers. So, I went to Fan Diego in Rancho Mirage. I was advised that if the $86 part did not solve the problem Minka-Aire would refuse to take it back. This struck me as weirdly hostile, and unlikely since Minka-Aire tech support had been so proactive and helpful. And it seemed extremely unlikely a new controller would not fix the problem. The remote worked. The fan is nothing but a DC direct drive motor in a stylish package. Surely the problem was the electronics in the radio or motor speed control. Not wanting to take any chances, I paid Fan Diego another $140 to install it. $86 for the electronics and $140 for expert installation by a Minka-Aire authorized dealer. What could go wrong? As you can guess by the name ‘Fan Diego’, they are all-in on fans. I had bought spare parts for other fans from them before, and they have been in business for a very long time. Well, long-story-short; big mistake. Had there been some risk the motor was the problem one might think it could have been tested on the repair bench first. But Fan Diego installed the controller and *then* discovered it did not fix the problem. They reiterated, Minka-Aire would not take the part back for a refund (especially as it had already been installed). They said my $140 could be used as store credit to buy a new fan from them, but I was not going to get a refund. I then re-contacted Minka-Aire; they “confirmed” the motor must be the problem. Surprisingly, they then said the motor had a lifetime warranty! Yay! But…only if I had the original store receipt. The fan was about ten years old; there was no way I was going to find the receipt. It is surprising to me that two companies with this sort of confidence in their products, and technical service capacity, would go from “lifetime warranty” to “our mutual customer just threw $232 away on our products but we don’t really care” yet that is what happened. Bottom line, learn from my mistakes. Don’t buy Minka-Aire products because their great support is an illusion, and their dealer network is fastidious about “the rules” but less than stellar when it comes to actual technical skill with wonky electronics. Don’t buy from either Minka-Aire or Fan Diego because they don’t really care if a customer’s $500 fan dies, and they throw another $232 away. I won’t be using my $140 store credit to buy another fan from either company. I would rather sweat.

UPDATE:

So I collected the dead fan, took it home and took it apart. I discovered the repair technician had made a basic (well documented) mistake. I emailed Minka support asking them to confirm my theory before I went to the trouble of standing on a ladder, rehanging and rewiring the fan. Never heard from them. After a few days I put the fan back together and it's working fine.

To their credit Fan Diego DID refund my $140.

Ron S.

Great selection of all styles of Fans, and are not commonly found. Very helpful. Been getting fans here for over 20 years

Bill H.

We got a Fanimation Kute5 52” matte white fan with a light kit. It was installed last week, and we love it so far. The installation went perfectly and was done quickly and with quality. Patty Rosas helped to pick the fan, and I really appreciate all her help. We have bought 5 fans from Fan Diego and will do business with them again.

J. D.

They are very knowledgeable and worked with us to find the right fan. Don't be disappointed if you don't see anything you like. They have a huge database and can order exactly what you want.

Scott B.

Best place for fans !! Patty is amazingly full of all the information you will ever need. Super positive attitude and so willing to go the extra mile !!

Paul M.

Fan Diego provides excellent quality products. The store ceiling is filled with fans of all shapes and sizes. They all look really great! The people here are very nice and helpful too. I came in looking to replace my old fan in the living room that’s been causing us so much trouble. No amount of services can save it now. The staff is very knowledgeable and honest with their suggestions. I ended up getting an Emerson fan and I’m really satisfied with it so far.

Great customer service, great fans, great store. What can I say, this really is the best place to look for fans.

Jeff D.

Smart staff with good advice and great products. They have a good website with a lot more selection than can fit in the store, though they had the fan I wanted in stock. They had a fan for my tall ceiling with all controls on the remote, couldn't get these features or the help at the regular home improvement stores.