CureUV.com - Jacksonville, Florida

David M. (. I. T. L.

I'm impressed! In a time when good customer service seems hard to find, CureUV.com really stands out. Even though I'm just a regular homeowner, they treated me with the same respect as they would a large industrial client. I had an issue with an older UV product that had served me well for years, and when I reached out, their customer service team personally called me at home and offered a win-win solution. I'll definitely be doing business with them again!

Jerilyn M.

We had an issue with a bulb we had purchased from CureUV. We reached out to them, they took care of it immediately, and we had a new bulb as soon as UPS could get it to us. EXCELLENT customer service, and the bulbs work very well too!

John D.

Purchased a UV bulb for my furnace. Did not end up using it. Asked for a refund and found out they only have a 5 day return policy. Wow! Nothing like standing behind your product! Dissatisfied and disappointed!

Bradley F.

My order for two of the wall/desk air purifiers was shipped and received promptly.
One of the air purifiers stopped working after a couple of hours, just died. I contacted support, and after two days they decided it wasn't fixable and they sent me a new unit. The new unit has now been working well for almost a week.
The units work well at purifying the air, the reduction in allergens is noticeable. We're thinking about getting an additional unit for another room.

shannon W.

Ordered a UV kit for disinfecting ambulances for Covid 19 on Mar 7, as of May 21 we have not received our order. We had paid for expedited shipping but that does not seem to be anything but a waste of money. After 7 calls to customer service that were answered and 3 that were not we are not sure whether this is a scam or not. The products we ordered show to be in stock on the website but after 11 weeks with no progress all we can say is, Buyer beware.

Steve H.

When I first placed my order I accidentally left out a discount code. I called the company and got immediate help and was advised they would try to put the discount onto my order. Got a call-back about 30 minutes later saying the discount would be refunded onto my credit card. The order arrived 2 days later. Good service. Quick order processing and shipping. Will definitely buy from them again.

Meghan J.

UPDATE: Two weeks after placing this review and contacting the BBB, we received our order. Company never responded to the BBB complaint or sent any emails/phone calls.

If there were an option for zero stars, I would guarantee that would be my rating. We placed an order Feburary 28th, 2020 and were promised two week shipping. Well here we are in mid May and we still have yet to receive the light. We were told they would send us the upgraded light at no extra fee ( which they should have done for our wait ) however we can no longer reach anyone in customer service and have not had any replies to our emails. The website says the product is still available, so my question is, Why have we not received it yet? Ten weeks and counting without delivery.

Hydee F.

Awesome company and customer service! I recently had an issue with a sanitizer I bought at the beginning of the pandemic, I called in and they not only were transparent about what they thought the issue was, they immediately shipped out a brand new and upgraded unit! Wow! I am a loyal customer now and will always purchase these type of products from them!

I see reviews about shipping, especially early in the pandemic, many, many companies were having issues with shipping when this first began, that's out of their control, but what I learned today is what is in their control, they will make right!!!!