Coastal Resort Sales & Rentals - Ocean City, Maryland

Deb H.

Rental was clean and comfortable. Perfect location. The coastal resort staff was responsive to our questions and concerns. We would definitely use Coastal Resorts Realty in the future. Thank you!

Jennifer H.

Unlike many reviews on here.
my family of 5 stayed here and had a wonderful time. Our condo was great, staff was very professional and greeted us with smiles. What it comes down to is when you go somewhere to stay if your polite, follow the rules and don’t act loud and obnoxious there is no reason for the staff to treat you anything but kindly. Many of the previous reviews I read were only one side of the story. Thank you for a great stay!!!

Whitney R.

My family loved staying at 1607! It was beautiful and absolutely spotless. Every part of this property that we were in was absolutely spotless!
One of our favorite parts was turning on what we thought were some sort of light
switches. They were actually the switches that raise the storm shutters on the enormous balcony. When we saw our view of the ocean we were blown away! My 11 years old twins cheered!
We will be back again and will definitely recommend 1607 to everyone we know!

Thank you Coastal Resort and
English Towers!

Jessica G. (. H.

We stayed at Tradewinds Condo on 139th Street (Unit 404) and the condo was absolutely beautiful!! We were a stones throw from the beach. Evenings on the balcony watching the ocean was my favorite! The AC worked amazingly well, and the entire unit was so clean and truly felt like home! My kids had a blast and nobody had to share beds! The 7-11 was literally across the street, and the beach/roads weren't as busy as we were further north. We can't wait to go back again!!

Chris M.

Currently having a terrible experience with unit 604 at rainbow.

Day 1 - we do not have a functional bed in our third bedroom. The mattress is paper thin and the box spring is made out of cardboard and is totally broken. Our guest mate went to lie in it and immediately sunk to the floor. She had to sleep on an air mattress on the floor. Kitchen is not stocked so we will have to go out and buy pots and pans to cook. Light fixtures aren’t working and the place was filthy when we checked in. Electric stove also smokes when operating. Just got off the phone with their office and told us they can see what they can do about the mattress (perhaps a mattress pad - lol), but not sure they could replace the mattress and box spring during our stay. Also said they couldn’t refund some of our money. Currently weighing our legal options and how we can dispute our charges through our bank unless coastal can make it right and pull some magic.

The description of the room online is totally false and misleading. We are documenting everything. Been coming to this building for over 30 years and never experienced anything like this before. Will be our last time using this rental company.

Day 2 Morning Update - We received a call from the maintenance team who were very understanding and empathetic towards our situation. They sent someone over within an hour who was able to fix some of the smaller issues and also wrote down the kitchen supplies that are missing and should be here like pots and pans. Nick was his name and he was great. Also agreed the bed was beyond repair and needed a new box spring. He explained they would try to get one today and if not he would personally come back with wood and do what he could to make it work until a new box spring came. He was great.

Day 2 afternoon update - Nick and maintenance team stopped by with new boxspring, kitchen supplies, as well as fixed the stove. Things look promising

Day 2 evening update- we ran the washing machine and noticed how water is leaking out the bottom. Called emergency maintenance and went downstairs to let the building operator know what was happening. The rental company is supposed to be sending someone over asap. More to come. lol.

Bridget C.

We've been to the Quay twice. Both trips were wonderful but this most recent was even more delightful. We were thrilled that the beds were already made, part of the linen package. All the towels were there too in abundance. The unit was spectacular. Clean and appointed with all modern conveniences. Everything worked perfectly. The ocean front view was so exciting. We enjoyed the heated pool and of course the beach. What I liked the best was the personal touch. When we checked in Joanne welcomed us and told us everything we needed to know to make our visit cozy. We had a problem with the TV and couldn't get the sound to work. Again, I went to the office and Tracy solved the problem within a very short time. I really like being able to talk to a person who can help even with the simple things. The beds were all firm and comfortable. Good lighting for reading. The baths were great as well. We couldn't have asked for a better vacation at the Quay. We've put our name on the list to come back to this unit next year.

Diane H.

This is our second time booking with Coastal Resort. We used to book through Coldwell Banker, but since they changed we found that the service wasn't the same. I found Coastal Resort last year and was immediately impressed with the ease of booking coupled with the availability of representatives to answer my questions. They have been amazing to work with and I look forward to many more years of a relationship with them!

Jen E.

Poor management! Inconsistent accounting ledger. We have a small condo on Bayshore. We don’t know when our property was rented. How much it was rented for. So much damage. Terrible customer service. Disappointing!