Central Radio Appliance & Furniture - North Adams, Massachusetts

James F.

We were very glad to find this local alternative to the big national stores like Home Depot, Best Buy and Sears. They matched the lowest price possible and delivered our fridge for free, all on the same day we bought it! Wow! Impressive! Nice people working in the showroom, too. Doesn't look like much from the outside, but the selection was better than anywhere else. Highly recommended.

Scott W.

I had a great experience here. The saleswoman was extremely knowledgeable and helpful so much so that I ended up purchasing 2 items. I purchased on Tuesday and they delivered on Thursday and even showed up early. They are also competitive with the big orange store and service what they sell. I would highly recommend

Gary K.

We wanted to buy local so we started at Central Radio but our sale went south discussing what happens if something goes wrong after 1 year. They charge $100+ to begin service after one year warranty is up. I argued that that shouldn't be the case as I had previously had a dryer issue and a repair service fix the dryer for $60 after warranty and they came to the house without a service charge. Sale never went further because they were really irritated by me, said to me you can't get a service repair estimate on your car without a service fee first, that is not true, we just left. Found Hollister's appliance in Bennington, just a few miles away. Better pricing, service fee of $85.00 after warranty service that is applied to repair costs. SOLD. Same day delivery and install. Had an enjoyable conversation with the owner/salesperson who knew everything there was to know about appliances, will tell and show you the difference between a $500 washer and a $1500 washer, person at Central radio could not.

Pamela S.

New GE Washer, paid cash 2019. Spun uneven, clunking on sides, loud. First was told that's how it is!? Then service guy came said maybe gear box, had to consult, never to hear from again. It was under warranty still. Covid came. No answer when I called or talked to nasty if answered. I lived with problem, at times no spin. Now 2024 and won't spin. A brand new washer I can't use less than 5 years old!! My old washer that I replaced was from Rent a center, from my son, rented to own, moved a few times, worked for over 10 years! I grew up with parents who always went to Central Radio, I used to start there. I no longer recommend them.

out to house,

Samantha D.

Every time I've needed an appliance last minute they always seem to have what I need. They usually have plenty in stock, and relatively decent prices considering it is a locally owned business, versus a chain company. I'm willing to pay the extra hundred dollars to support local. They always seem to help you as best as they can, and usually have multiple options to choose from. I've never needed anything fancy for furniture or appliances, but it seems to me that they have multiple budgets in mind.

Jeff L.

I bought nine pieces of furniture from this store for $5000. The owner told me he would make sure I was happy with my purchases. Three days later I asked if I could exchange the recliner (too small) if I paid the difference and a delivery charge. He wanted a "$200 exchange fee and a $25 restocking fee" plus the difference in price and a delivery charge. Happiness at my expense, I guess. I regret doing business there. #2: I OFFERED TO PAY THE SECOND DELIVERY CHARGE AND THE DIFFERENCE IN PRICE (IN OTHER WORDS, I OFFERED TO COVER ALL OF YOUR COSTS). BUT THAT WASN'T GOOD ENOUGH FOR YOU. YOU WANTED TO MAKE MORE MONEY ON THE SWITCH. YOU SHOULD NOT HAVE PROMISED ME IN THE FIRST PLACE THAT YOU WOULD MAKE SURE I WAS HAPPY. I AM NOT, AND YOUR WORDS TURNED OUT TO BE HOLLOW.

Judy G.

The salesman was informative and very personable. After 20 phone calls to varies places we settled for Central Appliance. The big box stores can't sell anything off floor and turn around is minimal 2weeks.
The selection was good, and had the unit in stock. Bought it and came home with it. They do deliver also.

Nichole A.

I left a different reviews earlier before an issue was resolved! They did resolve my issue in the end and refunded my mone . I have since used their service for a dryer check up. The worker was very professional, knowledgable, and over all helpful! Saved me from a possible fire with my clogged vent . I apologize for the review before my issue was resolve. My family has used this company for many many years :from appliances to furniture! They have always been our go to place and will continue to be.