California Lightworks - Canoga Park, California

Ty Mason

I only buy CLW and I have all my clients buy CLW because they are made here in the USA. Well my Solar Extreme 1000w have went out twice in 1yr. My 3 year warranty is up in May so I'll send it back. I have spent thousands of dollars with this company in my name and my family name and feeling disappointed that my light have died twice in a year. When these lights are functioning like they should they are the best.

Grow Boy93

So I’ve ran California lightworks for years now and this might be the end for me and their relationship. I purchased these solar systems 1100’s maybe 2 years ago? Either way long story short I had a problem with a light back in November, one of the panels (theirs 2 panels), one of them had lights on half the panel…. All the time 24/7 unless I killed the power. Not a big deal, I ship it to them (300 bucks to ship), they have it for a few days, ship it back. I put it back in the ceiling and here we are in April with the same issue on the same light with the same panel. I wish I could make this up. So I called California lightworks and the women at first just pretty much said tough kitties on shipping and I’d have to pay full price and yada yada… she transfers me to someone with more knowledge. Again second time with the same problem, so we’re converse and I ask about the repair notes… no notes (very unprofessional) and he just goes “yeah there’s nothing here”… so now we’re in the same pickle.. so he try’s to “ship it at our rate” blah blah blah… so last time in November I was roughly week 5 I think and this problem occurred, seeded out my whole garden… here we are in week 3 with the same problems. So Friday April 28th I called, I wasn’t going to rest on this one. I didn’t want this light back with this issue cause again I’m going to have a garden worth absolutely nothing. So he contacts his CEO cause this is “above him” and the ceo apologizes and yada yada and says overnight me a new one. He had an hour left on the floor Friday, and they shipped the light Friday… but it wasn’t overnighted. I may receive this Wednesday. But until then I get to use there 1800 dollar light that I have paid 200+ in shipping… with 2 seeded gardens in a row. I called today and got hung up on and told “the ceo wasn’t in Friday”…. Like I’m full aware, they called him. So now I’m leaving a review in hopes you guys can either A fix this or B honestly I hope people take the time to read this review cause it’ll be on here, google, yelp, yellow pages… street corners if I could. I am dumbfounded at the lackluster response and the pure void of professionalism on this company’s side. Sure I bought 3rd party but if that’s the case include that with purchase instead of having the 3rd party contact them and you. It’s ridiculous, for 2000 I’m growing nothing but seeds.

Thank you, have a good day.

Bren Mendoza

They have excellent customer service in such a way that my concerns and inquiries where timely and diligently addressed. The plants love the lights it has huge spectrum control! Also the mega drives saves a lot of money and time.

Test Lab

The lamps are absolute junk, after 1-2 years at least 50% of the LEDs break. The controller broke after a short time and can no longer be connected to the lamps. Extremely poor quality

TIG

Bought 2 lights for a customer, they shipped the wrong lights and refused to ship us the correct lights. We are a store and they dont trust us to ship back the wrong lights after their mistakes. If they wont work with us they wont work with the end user. Im trying to save the customer 2 more weeks in shipping after waiting a week to get the wrong order. ( reply- I can see dishonest costumer but we are a store that ordered the lights with very good reputation also the mistake was on your guys end not my stores. I also refused to send the items first because that would be another 2 weeks before my customer got the light. If you cant trust your stores when you guys make a mistake there is something wrong with your policy)

Lyndon Haley

PLEASE DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!! If you want to spend several hundreds of dollars only to be ripped off later, then shop with California Lightworks!!

In June 2020, I purchased my first SX 1000 for $765 USD after using a code displayed during a YouTube channel. I was happy enough that I left a review under the name, ”Keith”, my middle name because I was really impressed with the light. Then in July 2020, I purchased my second SX1000 light, needless to say I was very happy with the product. Recently, they both stopped working even though they were not plugged in at the same time. After several email exchanges, I decided to send them in because I believed they were approaching their warranty. Given the lights being so expensive, I sent the first light May 25th, 2022. I still have the other faulty light. I contacted the company via email on June 9th 2022 to ask if it was received and if so I would begin to send the other light and possibly one more. Yes, I have lots of lights from this company. They confirmed it was received thus I was going to proceed to send the others. During this time I remained in contact with David in tech support, I have all the corresponding emails between us.

After weeks of not hearing anything, I contacted them today July 5th 2022 to inquire about any updates etc. I was informed by the technician David Schiebrel that the light was already shipped on June 27th 2022 and he provided me with the tracking information. Obviously, I was a bit perturbed because I did not receive a tracking number. I was in constant contact with Lightworks and it’s team why couldn’t they return the favor?!?! Immediately, I tracked the package only to find out that they shipped the package back to the address used in 2020 not the updated address that was provided when I shipped the light to them for repairs. This time I contacted David via phone where he apologized profusely and informed me that it was his supervisor who made the decision to use the old address. I was directed to the supervisor to resolve the issue which I was given the information to Kristy/Christy and here’s where the story gets worst!!

The ”OFFICE MANAGER” CHRISTY/KRISTY is what is wrong with customer service as of lately. I see why company’s replace people with machines, check out lanes don’t tell you it’s your fault that they aren’t “mind” readers and know to use the updated shipping address. Literally, that was their excuse! I quote, “I am not a mind reader” ? Even though I wrote the address in large black print with marker on the box and it was present on the shipping thermal label, it was shipped to an old address under an entirely different name. After yelling at me and blaming me, I ask a simple question, why did they not tell me that the item was completed and to be on the look out for the item?!?! Why was I note given the tracking information?!!! Literally, everyday I have to create scan sheets for USPS pick ups because when my customers enter into a transaction with our company, it is always our top priority to ensure that the item arrives safe and secure. The job doesn’t end at the check out lane! Christy was absolutely no help! Before ending the call abruptly, she said the item had been delivered to the address she had on file, not the one provided and that I now needed to go to that old home and retrieve it. Otherwise, it is not the fault of the company and she hung up!

Lastly, what makes this situation worst, I have another California Lightworks SX 1000 that needs maintenance and I’m out another $115 ( shipping to the facility). It won’t turn on and now after this experience, what do I do I contacted the BBB, Better Business Bureau, myself and others will utilize the yelps, google reviews, I’m sure my review will be removed and I’ll be blocked but I’ll stay persistent. Honestly, if nothing comes of it I’ll ignore the $2300 I spent with this company in exchange to inform everyone against this company. Again, PLEASE DONT USE THIS COMPANY!!!!

Dennis Palwick

I had a controller issue with my SolarSystem 1100. I worked with Christie and she was awesome as well as the company. After trying many things thru the direction of her, it was concluded my controller was bad. California LightWorks worked with me and discounted my new unit that I could afford. If I could give more stars I would.

blake ladurantaye

I purchased 2 Solarsystem550's at 2 separate times and discovered there was an issue with one of the fixtures. my wife contacted the company and spoke directly to Craig Adams who quickly resolved the issue within a matter of days by sending a new fixture at no added cost to me and he even took care of the shipping arrangements in Canada. I'm so happy I chose this company as my light provider. I feel like they're YouTube channel really helps educate me on how to use their products, who is using their products and what makes a company a great company. Here's a few tips if you're considering going with California Lightworks as your light manufacturer.
Go to their YouTube channel and see commercial facilities actually using the products.
Buy directly from the company. Not a third party. I recommend this because CLW offers a lengthy warranty ( 3-5 years ) which you will want to take full advantage of if the need arises and this will expedite the process.
These lights pack some serious punch. So do yourself a favor, Measure the light intensity with a meter and use the recommended hanging guides to find the best balance for your grow.
I hope this helps someone.
CHEERS