Best Buy - Alabaster, Alabama

Andy C.

Me encanta ir ha comprar las cosas que ocupó para mi casa. Siempre me ayudan cuando tengo preguntas.

Amanda B.

Let me just start by saying the gentleman in appliances was supper helpful and great. However I went in to upgrade on a iPhone for my husband two days before and a girl told me they had them for $99.00 until Saturday. So I go back on Saturday and it was packed because of Christmas shopping. So another employee asked me what I was there for so he could make the transaction go a little faster. He explained that they actually had them for a dollar that day. So I was super excited as this was a gift for my husband. So I wait in line for an hour, which was perfectly fine until I got to the front and the girl said I'm sorry we don't have anymore. So I asked her to check another store and she said she checked and I wouldn't find one anywhere. I asked her if they got more would they still honor the $99.00 deal. She said she didn't know. So I went home. Then my mother called best buy mobile at another store later that day just to check and the girl there said sure we have some. I was so angry. This girl did not even check. So I drove two hours in traffic back up to the Galleria to get the phone. The Best Buy Mobile in the Galleria was great. They were super helpful and took time to answer every question and help every customer that was in the store. We all were there till 9:00 pm together and they never got an attitude and they went to great lengths to satisfy every customer.

Jan B.

I have bought lots of items during 6 years from Best Buy in Alabaster, Al. All their employees have always been friendly to me. Some of them less, some of them more. Best Buy started matching Amazon's prices. I can always easily return all items i buy. No reason to complain or to go somewhere else.

Brett K.

I really love shopping at best buy. There is rarely a time they disappoint. They always go out of their way to fix any problem I have and really do seam to care. I normally get fairly good advice from their staff. Although I have had to educate them a few times on some things and they always appreciate it.

Art G.

Great store and Geek Squad crew. Mid-size for Best Buy so not the largest but they will place your order online and have it delivered to your home or to the store for pickup. Excellent service.

Chad H.

On my visit there were few people in the store and plenty of staff on hand, but no one offered to help me, which was unfortunate because I had a couple questions and intentions to spend several hundred dollars on a couple different items. I found one employee in the back who was seated and looking at her phone, and tried to get her attention so that I could get her help. She saw me, ignore me. Maybe she was on a break? I left a few minutes later and was thanked for my business. I didn't buy anything.

Taylor N.

Wow, I feel ousted giving a good review here, but I've never had a bad encounter at Best Buy -- that being said, I always come in having researched and made myself knowledgeable on all the things I'm buying/perusing.

I'm a gamer, and a proud member of their Gamer's Club Unlocked. If you don't know, just by paying the $25, you automatically get 20% off all new game purchases, an extra on trade ins and 10% on used game purchases (which are already cheaper than Gamestop's prices.)

I don't do business with Geek Squad, but just by talking with their staff, I've never really had any issues with them. They've always seemed informative with other customers, and more than willing to help.

If anything, the only complaint I would have about Best Buy is the obnoxious DirectTV people set up inside selling their services.

Andrew W.

I don't usually review stuff but this best buy is terrible. They always have issues fulfilling guarantees or upholding policy. There's always something wrong with a pre-order, or something wrong with a warranty. Plus the employees don't know anything about their system or their products.