Baldwin EMC - Summerdale, Alabama

Nikki B.

I asked for a 12 hour extension until I get my direct deposit. I've got a 4 month old baby in the house and it's cold. Everyone I talked to simply told me they couldn't help and I needed to pay the bill. I asked for an 8 hour extension. Shut down, no help available. Heartless, cruel, greedy company who is not the slightest bit concerned with leaving a 4 month old child without power when it's cold. It's all about the money with this one, the people don't matter.

Morgan L. (.

It sucks we are so limited in having to use this company. We use the prepaid option, which is great! Very friendly and easy and makes things more simple for people like my family. What sucks: if you want to add someone authorized to just be on the account and make payments, you have to completely redo your ENTIRE application for prepaid power and they make you pay another $150 for the application.. but the thing is, it's already paid for and power is on for that location, all we want is to add a name so someone else can make the payments. Like my fiance. What happens with the low income families that use this option, and need to add someone for an emergency user or someone that can just help when times are low? They can't just come up with 150$ for your own satisfaction. To ADD A NAME TO A BILL. What?! This should be an illegal move, and it's definitely a discrimination against low income families.

Tom C.

Baldwin EMC has a team of dedicated employees who deliver consistent, responsive, and friendly service. They are active in the community and support local schools and other organizations and events. They supply power and helpful education (and solutions) to the area. I am thankful to have them as our provider.

Dillon D.

25 min wait to pay bill. They turned a vets power off because he was in a coma and the lineman paid for it from VFW. Found this out in line. Black haired girl with tats was rude and has no customer service skills. Get another job.

Amber C.

The woman who answered the phone this morning [Thur 8/25/22] was extremely polite & helpful. I appreciate the friendly professionalism.

Update [Oct 2023] I use the website to pay my bill almost every month (sometimes I do use the app on my phone). The online bill pay feature is very easy to use - I have also never had any problems with the app.

Update [Sept 2024] TOP NOTCH customer service with IMMEDIATE resolution, I really appreciate all the quality work from the crew. After tree trimming crews accidentally knocked our gate post crooked, it wouldn't swing anymore, but after I contacted Baldwin EMC using their app, the same crew came out and fixed the damage in less than two days time. Thank you to everyone!

Scott L.

If I could give them zero stars I would. I NEVER leave reviews because I know how they can affect small businesses. I have been late on my payments and that’s on me. But the fact that they added an over $400 late fee is beyond anything I have ever seen. If there was a way I could use another service I would. Absolutely ridiculous!

sharmane K.

I live on county road 38 I want to say thank you to all the men that has worked so hard to keep the power on through all this ice and snow here..

Melissa H.

I paid my bill twice. The app does not show that I had scheduled a payment, so thinking my bill needed to be paid, I made a payment. Two payments were taken out of my bank account and EMC is refusing to help me. I'm disabled, on a fixed income and this means my family won't have food at the end of the month, but they don't care. Trisha never showed any sign of even being human. She never apologized for the issue or made any kind of statements outside speaking to me as if I were a computer as well. She stated that scheduled payments are displayed across the top of the app. This is not true! I looked everywhere. it did not show an indication at all that I had scheduled a payment. She refused to let me speak to the supervisor, stating that they're busy and will call me at their convenience. I said I would go to the office and talk to someone face to face and again was told that they wouldn't talk to me because they're busy. Trisha was insensitive and never showed any sign of humanity. If I had a choice in service providers I would terminate my service with EMC immediately! They do not care about their "members" at all. In an attempt to be responsible, I am being punished. That won't happen again. Also, they randomly started rounding up my bill without my permission but I didn't say anything because it's supposed to help people. I'm going to say something now.