AlphaRex - Irwindale, California

Mustafa K.

I had an incredibly frustrating experience with Alpha Rex USA that I feel compelled to share. I attempted to return a pair of headlights for a refund, only to be met with the worst customer service I have ever encountered. The shipment got stuck in US customs for over 10 days because they needed additional documentation to clear the items. Despite multiple emails and phone calls on my part, they were completely uncooperative. Instead of helping, they simply told me they don’t accept international returns—a policy I was never informed about and cannot find anywhere in their return policy.

To make matters worse, they suggested I either resell the items myself or send a video of the items being destroyed in order to get a refund. Why should I destroy perfectly good products for a refund with no guarantee? This entire situation could have been easily resolved if they had just accepted the return once the items were back in the USA, but instead, they did nothing to help.

Now, the items are back with me, extremely difficult to resell and I would be at a loss even if I succeeded, and I’ve lost more money on return shipping. This entire ordeal has been a massive waste of time and money. I strongly advise you to avoid doing business with Alpha Rex USA. Their lack of customer support and unreasonable policies have left me extremely dissatisfied, and I will never deal with them again. Completely unacceptable!

Brandon F.

Customer service is top notch. Had a hyper flash issue and both Oscar and Louie were more than willing to help. They asked for some pics of the wiring on my truck and once I sent those and it was correct they sent out some extra resistors and that took care of my issue. They got here quickly too. Have pro series headlights and taillights and I love the look on my truck! Gave it a whole new look! When I ordered my headlights I was not expecting them to be in for 3-5 days and they arrived next day and my taillights came in 2 days! I have been showing all my family and friends and have got alpharex some more sales haha.

Tipsy 6.

Zach at tech support is top notch! Was having some issues, they sent me a new headlight but it turns out it was a wiring issue in my harnesses. Headlight quality is great. Highly recommended. Nova 5th gen style Mk2

Natalie S.

Been waiting to hear from Alpharex for over a week regarding a burnt out right headlight on my 4runner. Left emails and messages. I'd like to change this rating too because I did love the headlights.

Tony K.

Fantastic Upgrade for Tesla Model S!

I recently purchased the 12-21 Tesla Model S LUXX-Series LED Tail Lights Alpha-Black with Black Trunk Center Piece Replacement, and I couldn't be happier with the decision. From the moment I placed the order, the customer service experience was exceptional. The support team was responsive, knowledgeable, and genuinely helpful, ensuring that I had all the information I needed before making the purchase.

The installation process was incredibly straightforward. The detailed instructions provided were clear and easy to follow, making the entire process hassle-free. I was able to install the new tail lights and trunk center piece in no time, even without extensive technical skills. The fit was perfect, and the sleek Alpha-Black design gives my Model S a modern, sophisticated look.

The quality of the LED tail lights is outstanding. They are bright, sharp, and significantly enhance the appearance and visibility of my vehicle. The added safety and aesthetic appeal make this upgrade well worth the investment.

Overall, I highly recommend the LUXX-Series LED Tail Lights to any Tesla Model S owner looking to elevate their car's look and functionality. Top-notch customer service, easy installation, and impressive results – a fantastic product all around!

Obi

Where do I start from to describe the exceptional aftersales support I received! Raven was my first point of contact after one of my Alpharex Luxx edition headlights malfunctioned due to condensation. He helped reassure me that my investment in these lights were not a waste as they stood by their warranty and replaced it for me immediately after I provided proof! Even, when I was unable to reach Raven on phone, the level of customer service support I received from Alpharex is next to none, particularly with the last individual I spoke with (Edwin) who instructed me properly on what to do with the defective light and how to despose it off. I truky appreciate and will definitely recommend your headlights to my buddies that drive pickup trucks too!👌🏽

Greg A.

Since I live in the Los Angeles Metro area, I decided to purchase the Alpha Rex Nova Series headlights for my 2022 Tesla Mod Y directly from Alpha Rex in Baldwin Pk, CA. Rather than attempt to install myself, I paid $250 to have Alpha Rex install at their site. I’m glad I did. Edwin, tech support, & Nelson, the installer, did an excellent job. I’ve done numerous mods to my car - which included rubber gasket trim on my frunk - a portion of which had to be removed to take off the front fender. Instead of pulling or cutting it off, Nelson used a razor to meticulously cut thru only the adhesive, which allowed me to easily reglue the piece at home. After install Edwin took me thru operation to ensure all functions worked. In addition he gave me info on how to update the decoder, should a future Tesla Update affect the headlight operation. This included downloading an app to use for OTA fix from Alpha Rex in such an event. The black nova headlights look sweet & the beam is brighter with sequential turn signals. Fingers are crossed that the quality holds up.

James D.

I really like the headlights. Look great and function great. The fitment could be better but it's defintely not bad by anymeans. Angel in tech suport was awesome. Patient and knowledgeable. He did a professional job and was awesome to speak with. Solved my issue in literally 2 minutes. I will buy from AlphaRex again.