Alcon Lighting, Inc. - Los Angeles, California

Anish K.

"Ordered 2 ceiling recessed lighting. It seems like one of the units the wires aren’t soddered correctly and the other unit the lighting strip is twisted. Customer service seems to give a run around saying they were tested and we pulled on it. That’s absolutely false I opened the box with my contractor the wires weren’t even soddered. Still waiting on a reasonable response from customer service. Given the number of reviews of poor quality I’m not surprised. I never ordered a lighting fixture in my life where the wires weren’t soddered" - my previous review

After my issues i decided to escalate to the salesman's boss. I spoke to Michelle the customer experience manager. Dealing with her was a pleasure. She was efficient and communicated with me very well. All my issues were rectified and the lights look beautiful

C S.

I just placed my order so I haven't gotten any merchandise yet but had to rave about the customer service. Andre was incredibly helpful. He was able to answer my technical questions and was knowledgeable about all the different products. When one of the lights I wanted was discontinued, he helped me pick a replacement, which I actually like better than the original. He spent a lot of time with me making sure I was happy with my purchase This kind of customer service is rare these days and gives me confidence they will stand behind their products.

Michael O.

I have specified Alcon Lighting for several commercial development projects now. When I visit these finished projects, I’m still impressed with the quality and sleek design of the lights. I trust them to address issues with products as they have for me, easily, in the past. They are reliable, they are based in the US and they make good products. I’m a happy customer. Thank you.

Rusty B.

Before retirement, I was principal of a medium-sized architectural firm in Atlanta. Recently, I had the pleasure of working with Stephanie Sakay who helped me evaluate and specify Alcon lighting for a project here in Vermont. Excellent customer service is noteworthy these days, and Stephanie provided it in spades. I recommend her highly. She is definitely a “keeper” for your company!

Minako O.

Update - After I posted my review with 1 star, their client experience manager called me right away and she helped to solve my issue. I received a replacement fixture and my client is happy now. But as other parson mentioned, their phone system needs to do something. I have never had anybody on the phone, even if it's direct line. I hope they improve their phone system and customers can reach them when they need.

Very bad customer service. After a month I submitted a warranty claim form, nobody get me any update. Office # goes to auto message and I can't talk with anybody. Email is also same ... they reply back Auto message. Anybody in the office?

Sandy Z.

Awesome Manufacturer consistently delivers exceptional products, including their linear and ring offerings. Their commitment to quality and customer satisfaction is evident in their top-notch service. The team demonstrates unparalleled expertise and dedication, providing unwavering support for their products. Their industry-leading service and product excellence make them a standout partner

John

We use the lights from this company to light up our entire shop. I didn't notice how bright they were until we had to replace one of them and it was very dark in that area. We have had to replace a few of them over the years. (We have around 20 of them lighting up the shop). When we ran out of replacements, we emailed them, and within a few days they told us that they would be sending us new light fixtures to replace all of the old ones that had gone out. Great lights and great customer service!

Jay M. (.

Excellent service; excellent follow-up. Patient in helping me select the right fixture(s) for my already-installed strip. Big shout-out to Stephanie for her personal service!